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Support Services

Mitchell Humphrey has built a reputation not only for providing quality software solutions, but also for providing quality client support. This is evidenced by the fact some of our clients have been using our software for over 25 years. This means they have been with us through multiple generations of technology advances.

Response Center Team

Client support is provided by our team of business specialists, CPAs, and IT professionals who design the products. Our Response Center’s goal is to answer all questions on the initial call. For matters that require research or verification, it is our objective to respond in 24 hours or less.

Response Assistance Software

By using a specialized system, we are able to track each call and analyze our performance. The system also contains an on-line solutions file which helps us to meet our rapid response objective.

Free Upgrades

Clients supported by Mitchell Humphrey also receive free software upgrades. Each upgrade is thoroughly tested by our Quality Assurance team. They also provide instructions to make the process quick. Free upgrades are just one more way to provide Mitchell Humphrey clients with a greater return on their software investment.