Citizens and Business Owners will be able to:
- Conveniently submit requests for service from their home or business
- Track the status and progress of their requests on-line
- Use system knowledge base to look up information and answer questions
- Get their requests processed and addressed in significantly less time
Clerks and Citizen Request Managers will be able to:
- Respond to citizen requests faster and more efficiently
- Electronically communicate with all requestors and co-workers
- Improve internal controls with automated assignment of all tasks
- Track and manage all departmental requests through central database
Finance and Administration Officials will be able to:
- Easily analyze results (requests received, in process, addressed, etc.)
- Enhance citizen satisfaction with faster, easier request processing
- Improve staff efficiency and reduce administrative costs
- More effectively prioritize projects based on citizen demands
